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Refund Policy

Effective Date: 02/15/2025

At INSURA Claims Consulting, we take pride in providing expert advisory services tailored to the unique needs of trucking businesses. Due to the nature of our work—centered on customized consulting, claims strategy, and training—refunds are generally not offered once services have commenced.

1. Non-Refundable Services

The following services are strictly non-refundable:

  • Claims consulting, negotiation, or management services after engagement begins.

  • Customized strategy sessions, dispute letters, or legal draft preparation.

  • Digital or live training services once access or attendance has started.

  • Any services involving third-party collaboration initiated on your behalf.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

  • The client cancels in writing within 24 hours of purchase and no service has been delivered, accessed, or initiated.

  • A double charge or billing error occurred on our side, confirmed by our team.

  • A training session or digital product was technically inaccessible, and our team was unable to resolve the issue within a reasonable time.

3. No Refunds for Client Inaction or Delays

We do not offer refunds for:

  • Missed or rescheduled appointments.

  • Client delays in providing necessary information or documentation.

  • A change of mind or dissatisfaction based on outcome (as consulting success depends on multiple external factors).

4. Dispute Resolution

Should you have a concern about a payment or service, we encourage you to contact us directly at dusanjovanovic@insuraconsulting.com. We aim to resolve concerns quickly and professionally.

5. Chargebacks & Legal Action

Clients agree not to initiate a chargeback without first contacting us to attempt resolution. Unjustified chargebacks may result in:

  • Termination of all ongoing services.

  • Legal action to recover fees and damages.

6. Modifications

INSURA Claims Consulting reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

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